[cisco-voip] CM 5 -> 6 upgrade issues

[Wes Sisk]

would really be better if we could get traces from the event.  they  
may still be available depending on how busy the system is.

/wes

On Jan 19, 2009, at 8:43 PM, Jason Aarons (US) wrote:

Did you have time to run DRS and backup your 6x install? You or Cisco  
TAC could then restore it to lab/vmware for further review.

Not sure how the upgrade logs the changes other than the screen that  
scrolls by.  Perhaps you could tail the output via SSH to a log file.

Your troubleshooting method sounds solid.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net 
] On Behalf Of Ed Leatherman
Sent: Monday, January 19, 2009 7:36 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CM 5 -> 6 upgrade issues

Hi folks, had some issues after upgrading to CM 6 this weekend from  
version 5, and ended up backing out of the upgrade and rebooting back  
to version 5. Curious if anyone has seen the following issues after  
upgrading to CM6:

- Lines on some phones disappearing from the phone and from callmanager
- ring settings on lines being changed
- phones registering but not getting calls
- 7914 expansion modules not coming up
- Some phones not registering at all

So far the only commonality I can figure out between the phones w/ 
disappearing lines, is that they were programmed back in CM3.X with  
line2, line3, line4 etc line appearances of the same DN, instead of 1  
line button with multiple max call appearance/busy trigger.

I did not have the opportunity to do much troubleshooting before  
changing back.. our post-upgrade tests worked fine and I didnt know  
there were issues until after we were back in production time. Since I  
have a list of specific phones that had issues, i'm going to build a  
CM5 pub in the lab and restore a recent backup, then upgrade to CM6  
and see if the same problems come up with it so I can actually  
troubleshoot.. provided I can get around licensing problems with that.

I was expecting this to be an easy upgrade, and the upgrade process  
itself went off without a hitch, but ended up being the first one i've  
had to totally back out of.

Thanks!

-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations


Disclaimer: This e-mail communication and any attachments may contain  
confidential and privileged information and is for use by the  
designated addressee(s) named above only. If you are not the intended  
addressee, you are hereby notified that you have received this  
communication in error and that any use or reproduction of this email  
or its contents is strictly prohibited and may be unlawful. If you  
have received this communication in error, please notify us  
immediately by replying to this message and deleting it from your  
computer. Thank you.

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090119/26deb2e3/attachment.html>