[cisco-voip] CM 5 -> 6 upgrade issues

[Jason Aarons (US)]

Did you have time to run DRS and backup your 6x install? You or Cisco TAC could then restore it to lab/vmware for further review.

 

Not sure how the upgrade logs the changes other than the screen that scrolls by.  Perhaps you could tail the output via SSH to a log file.

 

Your troubleshooting method sounds solid.

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Monday, January 19, 2009 7:36 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CM 5 -> 6 upgrade issues

 

Hi folks, had some issues after upgrading to CM 6 this weekend from version 5, and ended up backing out of the upgrade and rebooting back to version 5. Curious if anyone has seen the following issues after upgrading to CM6:

 

- Lines on some phones disappearing from the phone and from callmanager

- ring settings on lines being changed

- phones registering but not getting calls

- 7914 expansion modules not coming up

- Some phones not registering at all

 

So far the only commonality I can figure out between the phones w/disappearing lines, is that they were programmed back in CM3.X with line2, line3, line4 etc line appearances of the same DN, instead of 1 line button with multiple max call appearance/busy trigger.

 

I did not have the opportunity to do much troubleshooting before changing back.. our post-upgrade tests worked fine and I didnt know there were issues until after we were back in production time. Since I have a list of specific phones that had issues, i'm going to build a CM5 pub in the lab and restore a recent backup, then upgrade to CM6 and see if the same problems come up with it so I can actually troubleshoot.. provided I can get around licensing problems with that. 

 

I was expecting this to be an easy upgrade, and the upgrade process itself went off without a hitch, but ended up being the first one i've had to totally back out of. 

 

Thanks!

-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations



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