[cisco-voip] Click to call 7.0 and CCM 6.1(2)

[Ryan Ratliff]

I think you should look at your Tomcat_access logs to see if there  
really are things hitting the webdialer service or if it is somehow  
hung.

-Ryan

On Jan 21, 2009, at 12:39 PM, Ruben Montes (Europe) wrote:

Hi,

no other WebDialer application.

The IP Phone Authentication URL is correct, changed from hostname to  
IP address.

The user has also his phone associated and "Allow control of device  
via CTI" is checked.

I don't know how to proceed with this, there isn't much information.

Thanks in advance,

Ruben

From: Jason Burns [mailto:burns.jason at gmail.com]
Sent: miércoles, 21 de enero de 2009 0:32
To: Ruben Montes (Europe)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Click to call 7.0 and CCM 6.1(2)

Ruben,

Do you have any other WebDialer based applications in your system?

The WebDialer process is limited to 2 calls per second. This  
shouldn't be a problem though unless you're running something else  
that uses WebDialer heavily.

Getting that error message when you log in is even more interesting.

Can you make sure the IP Phone Authentication URL is correct on the  
Enterprise Parameters web page? Also make sure that the phone has  
"Allow Control of device via CTI" enabled and is associated with the  
correct user from the User config page.

On Tue, Jan 20, 2009 at 10:35 AM, Ruben Montes (Europe)  
<Ruben.Montes at eu.didata.com> wrote:
Hello,

Customer wants to run Click to Call application. We have configured
everything following the installation guide. When we try to login using
the user and password, we get the following error:

The service is overloaded. Retry the call.
If the problem persists, please contact your phone administrator

Any help would be appreciated.

Thanks,

Ruben
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