[cisco-voip] Click to call 7.0 and CCM 6.1(2)

[Ruben Montes (Europe)]

Hi,
 
no other WebDialer application.
 
The IP Phone Authentication URL is correct, changed from hostname to IP address.
 
The user has also his phone associated and "Allow control of device via CTI" is checked.
 
I don't know how to proceed with this, there isn't much information.
 
Thanks in advance,
 
Ruben

________________________________

From: Jason Burns [mailto:burns.jason at gmail.com] 
Sent: miércoles, 21 de enero de 2009 0:32
To: Ruben Montes (Europe)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Click to call 7.0 and CCM 6.1(2)


Ruben,

Do you have any other WebDialer based applications in your system?

The WebDialer process is limited to 2 calls per second. This shouldn't be a problem though unless you're running something else that uses WebDialer heavily.

Getting that error message when you log in is even more interesting.

Can you make sure the IP Phone Authentication URL is correct on the Enterprise Parameters web page? Also make sure that the phone has "Allow Control of device via CTI" enabled and is associated with the correct user from the User config page.


On Tue, Jan 20, 2009 at 10:35 AM, Ruben Montes (Europe) <Ruben.Montes at eu.didata.com> wrote:


	Hello,
	
	Customer wants to run Click to Call application. We have configured
	everything following the installation guide. When we try to login using
	the user and password, we get the following error:
	
	The service is overloaded. Retry the call.
	If the problem persists, please contact your phone administrator
	
	Any help would be appreciated.
	
	Thanks,
	
	Ruben
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