[cisco-voip] SMARTNET 24x7x4HR service

[Lelio Fulgenzi]

Just wondering if anyone has any comments on Cisco's 24x7x4hr response time. Do you usually get the replacement stuff within four hours? We are looking at a short term solution (PIMG) and would rather not have to buy an additional unit for redundancy. If we could tell clients "VM will be back up in 4 hours" that should suffice. 


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Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
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"Bad grammar makes me [sic]" - Tshirt 

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