[cisco-voip] SMARTNET 24x7x4HR service

[Scott Voll]

we have 4 hour our our CMM blade and when we first got it we had the 6 port
PRI Card fail.  Got the first replacement part NBD and then it was DOA and
on the next one a day 1/2 later.  I was not a very happy camper.  the good
news is we were not yet in production.

FWIW

Scott

On Mon, Jan 26, 2009 at 10:57 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

>  Just wondering if anyone has any comments on Cisco's 24x7x4hr response
> time. Do you usually get the replacement stuff within four hours? We are
> looking at a short term solution (PIMG) and would rather not have to buy an
> additional unit for redundancy. If we could tell clients "VM will be back up
> in 4 hours" that should suffice.
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
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