[cisco-voip] CAR User Reports

[Cauthen, John A.]

I'm having a problem running User Reports.  Some users are able to view
their call billing and others receive 0's.  When generating a new report
in Department Bills about half of the users come back with information
and the other half just comes back with 0's.  I have checked CUCM
Enterprise and System Parameters, individual End User setup, individual
device setup, and CAR System Parameters.  I am missing something but
cannot figure it out.  Not sure why half the users are receiving data
and the other half is not...or why CDR is not pulling data for half the
devices.

 

We are on CUCM 6.1(1)

 

Thanks,

John

 

 


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