[cisco-voip] CAR User Reports

[Jason Burns]

On each device make sure you populate the OwnerUserID field with the userid
that is actually associated with the phone.

On Mon, Jan 26, 2009 at 3:45 PM, Cauthen, John A. <John.Cauthen at agg.com>wrote:

>  I'm having a problem running User Reports.  Some users are able to view
> their call billing and others receive 0's.  When generating a new report in
> Department Bills about half of the users come back with information and the
> other half just comes back with 0's.  I have checked CUCM Enterprise and
> System Parameters, individual End User setup, individual device setup, and
> CAR System Parameters.  I am missing something but cannot figure it out.
> Not sure why half the users are receiving data and the other half is not…or
> why CDR is not pulling data for half the devices.
>
>
>
> We are on CUCM 6.1(1)
>
>
>
> Thanks,
>
> John
>
>
>
>
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