[cisco-voip] Outbound Caller Id

[SullivanB at ajiusa.com]

I have a Cisco Unified Call Manager - Business Edition, version
6.1.2.1000-13.  When I first installed the system, or rather, the
engineers did, we set it up so that the outbound caller id was the
user's DID number.  In each extension setup, for External Phone Number
Mask, the value is 919723XXXX (our area code, exchange, plus 4 Xs so
that the extension is substituted).

 

However, now all calls out are showing our default number.  The Telco is
set to accept whatever we send and if nothing is sent to substitute our
main number.  The problem is repeatable by all extensions, so I know
it's not a change in my extension.  Can anyone help with what settings
should be changed (my guess would be in the route group/route somewhere)
to make the system get the outbound caller id from this field?

 

Also, not just on outbound calls, but calls that are redirected as
outbound by Mobility Manager to Remote Destinations (cell phones) used
to show the originating number, now they only show the main number as
well.

 

Thanks,

Brandon

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