[cisco-voip] EoS / EoL Contact Center Express 5.0

Mon Jan 26 18:02:10 EST 2009

So if they don't get you in the wallet with UCSS, they'll get you with SaaS. :( 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 

----- Original Message ----- 
From: "Jason Aarons (US)" <jason.aarons at us.didata.com> 
To: "Scott Voll" <Scott.Voll at wesd.org>, "Chris Ward" <chrward at cisco.com>, "Cisco VoIPoE List" <cisco-voip at puck.nether.net> 
Sent: Monday, January 26, 2009 5:53:30 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] EoS / EoL Contact Center Express 5.0 

This is where software as a service (e.g. Microsoft Exchange Online, 
Salesforce.com, Oracle E-Business Suite) makes more sense. I've been 
with organizations that bougnt/installed Siebel where by the time you 
finished customizing 5.0 you had to move to Siebel 6.0, 7.0, etc. 

In the Internet age, where you compete with companies that innovate 
every 12-18 months you lose opportunity with 18/9mths. 

-----Original Message----- 
From: cisco-voip-bounces at puck.nether.net 
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott 
Sent: Monday, January 26, 2009 5:43 PM 
To: Chris Ward; Cisco VoIPoE List 
Subject: Re: [cisco-voip] EoS / EoL Contact Center Express 5.0 

More Frequent? I Truly believe Cisco is not listening to their users. 
I talked with PM's at Ciptug 2007 in Austin and everyone in a small 
behind the doors room wanted Cisco to slow down the roll outs to 
18months / 9months(major / Minor). Not 9monts / 3monts 

Scott 

-----Original Message----- 
From: Chris Ward [mailto:chrward at cisco.com] 
Sent: Monday, January 26, 2009 2:10 PM 
To: Voll, Scott; Cisco VoIPoE List 
Subject: Re: [cisco-voip] EoS / EoL Contact Center Express 5.0 

Hi Scott, 

Actually, CUCM 6.0 has already announced EoL. However, announcing EoL 
means 
that Cisco will still perform SW maintenance for another 18 months. So 
you 
are not in as big of a spot as you think you are. 

CUCM 6.0 will still have software maintenance until May 2, 2010 and CUCM 
6.1 
will go even farther since it hasn't announced EoL yet. 

You can keep up-to-date here: 
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_eol_notices_li 
st.h 
tml 

The net-net is that the EoL announcement is not the end of support. But 
yes, 
we are releasing many more versions, much more quickly now and as a 
result, 
EoL announcements will be more frequent also. 

Chris Ward 

> From: "Voll, Scott" <Scott.Voll at wesd.org> 
> Date: Mon, 26 Jan 2009 13:49:55 -0800 
> To: Cisco VoIPoE List <cisco-voip at puck.nether.net> 
> Subject: [cisco-voip] EoS / EoL Contact Center Express 5.0 
> 
> <rant> 
> 
> What the ??????? 
> 
> UCCx 5.0 EoS Announcement???? 
> 
> I just upgraded during the summer. Are they going to EoS CM 6.x 
tomorrow? 
> 
> How the hay do you try to stay current? I can't upgrade that often. 
Admin 
> will kill me. Are others moving to CM 7 or waiting for 8 if your 
currently on 
> 6.x? 
> 
> </rant> 
> 
> Scott 
> 
> 
> 
> -----Original Message----- 
> From: Cisco Product Alert Tool 
> [mailto:cco-pat-bouncehandler at external.cisco.com] 
> Sent: Monday, January 26, 2009 1:42 PM 
> To: Voll, Scott 
> Subject: End-of-Sale and End-of-Life Announcement for the Cisco 
Unified 
> Contact Center Express 5.0 
> 
> Message Type : End-of-sales/ End-of-life announcement 
> 
> Cisco Systems announces the end-of-sale and end-of-life dates for the 
Cisco 
> Unified Contact Center Express 5.0. The last day to order the affected 
product 
> is July 27, 2009. Customers with active service contracts will 
continue to 
> receive support from the Cisco Technical Assistance Center (TAC) as 
listed in 
> Table 1 in the EoL announcement. 
> 
> For more details, refer to: 
> 
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps184 
6/end_ 
> of_life_notice_c51-513419.html 
> 
> This email has been sent to scott.voll at wesd.org. 
> You are receiving this notice because you subscribed to the Cisco 
Product 
> Alert Tool (PAT) and created the following profile(s): 
> Cisco alerts 
> 
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> 
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