[cisco-voip] EoS / EoL Contact Center Express 5.0

Mon Jan 26 18:18:32 EST 2009

It’s the lease and have new car every 36 months or buy and drive it 10 years with 250,000k till it falls apart (can you do that with software? Only my mother-in-law still uses a PowerMac with OS 8.6)

I have some customers that drive until it falls apart, they buy extra Rohm handsets on eBay from the stone ages of communication.

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Monday, January 26, 2009 6:02 PM
To: Jason Aarons (US)
Cc: Scott Voll; Chris Ward; Cisco VoIPoE List
Subject: Re: [cisco-voip] EoS / EoL Contact Center Express 5.0

So if they don't get you in the wallet with UCSS, they'll get you  with SaaS. :(

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "Jason Aarons (US)" <jason.aarons at us.didata.com>
To: "Scott Voll" <Scott.Voll at wesd.org>, "Chris Ward" <chrward at cisco.com>, "Cisco VoIPoE List" <cisco-voip at puck.nether.net>
Sent: Monday, January 26, 2009 5:53:30 PM GMT -05:00 US/Canada Eastern
Subject: Re: [cisco-voip] EoS / EoL Contact Center Express 5.0

This is where software as a service (e.g. Microsoft Exchange Online,
Salesforce.com, Oracle E-Business Suite) makes more sense. I've been
with organizations that bougnt/installed Siebel where by the time you
finished customizing 5.0 you had to move to Siebel 6.0, 7.0, etc.

In the Internet age, where you compete with companies that innovate
every 12-18 months you lose opportunity with 18/9mths.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Monday, January 26, 2009 5:43 PM
To: Chris Ward; Cisco VoIPoE List
Subject: Re: [cisco-voip] EoS / EoL Contact Center Express 5.0

More Frequent?  I Truly believe Cisco is not listening to their users.
I talked with PM's at Ciptug 2007 in Austin and everyone in a small
behind the doors room wanted Cisco to slow down the roll outs to
18months / 9months(major / Minor).  Not 9monts / 3monts

Scott

-----Original Message-----
From: Chris Ward [mailto:chrward at cisco.com]
Sent: Monday, January 26, 2009 2:10 PM
To: Voll, Scott; Cisco VoIPoE List
Subject: Re: [cisco-voip] EoS / EoL Contact Center Express 5.0

Hi Scott,

Actually, CUCM 6.0 has already announced EoL. However, announcing EoL
means
that Cisco will still perform SW maintenance for another 18 months. So
you
are not in as big of a spot as you think you are.

CUCM 6.0 will still have software maintenance until May 2, 2010 and CUCM
6.1
will go even farther since it hasn't announced EoL yet.

You can keep up-to-date here:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_eol_notices_li
st.h
tml

The net-net is that the EoL announcement is not the end of support. But
yes,
we are releasing many more versions, much more quickly now and as a
result,
EoL announcements will be more frequent also.

Chris Ward

> From: "Voll, Scott" <Scott.Voll at wesd.org>
> Date: Mon, 26 Jan 2009 13:49:55 -0800
> To: Cisco VoIPoE List <cisco-voip at puck.nether.net>
> Subject: [cisco-voip] EoS / EoL Contact Center Express 5.0
>
> <rant>
>
> What the ???????
>
> UCCx 5.0 EoS Announcement????
>
> I just upgraded during the summer.  Are they going to EoS CM 6.x
tomorrow?
>
> How the hay do you try to stay current?  I can't upgrade that often.
Admin
> will kill me.  Are others moving to CM 7 or waiting for 8 if your
currently on
> 6.x?
>
> </rant>
>
> Scott
>
>
>
> -----Original Message-----
> From: Cisco Product Alert Tool
> [mailto:cco-pat-bouncehandler at external.cisco.com]
> Sent: Monday, January 26, 2009 1:42 PM
> To: Voll, Scott
> Subject: End-of-Sale and End-of-Life Announcement for the Cisco
Unified
> Contact Center Express 5.0
>
> Message Type : End-of-sales/ End-of-life announcement
>
> Cisco Systems announces the end-of-sale and end-of-life dates for the
Cisco
> Unified Contact Center Express 5.0. The last day to order the affected
product
> is July 27, 2009. Customers with active service contracts will
continue to
> receive support from the Cisco Technical Assistance Center (TAC) as
listed in
> Table 1 in the EoL announcement.
>
> For more details, refer to:
>
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps184
6/end_
> of_life_notice_c51-513419.html
>
> This email has been sent to scott.voll at wesd.org.
> You are receiving this notice because you subscribed to the Cisco
Product
> Alert Tool (PAT) and created the following profile(s):
> Cisco alerts
>
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>
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