[cisco-voip] Unity 5 - Call handlers for announcements

[Sean Walberg]

Thanks Scott,

There's no call routing rule associated with this.  At the subscriber level,
I have a blank greeting and then "After greeting, send caller to call
handler -> Attempt transfer for MBCKND Special
Announcement<javascript:GotoNewTarget();>".


That call handler provides a menu, pressing 1 takes them to another call
handler that plays a greeting and waits for a digit. Digits from there take
the caller to other handlers, such as 1 for the primetime lineup, which
prompts for a digit from 1-5 corresponding with the day. Each day is a
separate call handler. Only the call handler associated with #4, Thursday,
goes to VM, all the others play the greeting properly.

Sean

On Fri, Jan 30, 2009 at 2:36 PM, Scott Voll <svoll.voip at gmail.com> wrote:

> Check your call routing rule and see if the others are set that way and
> that one is missing a rule.
>
> scott
>
>
>
> On Fri, Jan 30, 2009 at 11:24 AM, Sean Walberg <sean at ertw.com> wrote:
>
>> The voice mail coverage path of one of my office's front desk goes to a
>> Unity call handler, playing a message like "press 1 for the programming
>> lineup, 2 for the news desk, etc". Callers eventually get to a menu along
>> the lines of "press 1 for Monday, 2 for tuesday", and so forth.
>>
>> Each of these handlers is a greeting, which plays the message, then kicks
>> the caller back to the menu.
>>
>> This works great, except for the Thursday handler. When the caller selects
>> the Thursday option, they get a message saying "the user at extension 103 is
>> not available, please leave a message" (103 is the extension I have given
>> the handler, as someone updates the greeting periodically through Unity
>> Greeting Admin).  Then, the distribution list that owns the handler gets a
>> voicemail.
>>
>> I've gone through all the settings and the handler looks just the same as
>> the other handlers that happily play the greeting. Only the "Standard"
>> greeting is enabled. There is a greeting (I can play it through my
>> computer), and it is selected as active.
>>
>> Any clues as to what I should be looking for?
>>
>> Thanks,
>>
>> Sean
>>
>> --
>> Sean Walberg <sean at ertw.com>    http://ertw.com/
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>


-- 
Sean Walberg <sean at ertw.com>    http://ertw.com/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090130/ad832617/attachment.html>