[cisco-voip] Unity 5 - Call handlers for announcements

[Scott Voll]

Check your call routing rule and see if the others are set that way and that
one is missing a rule.

scott



On Fri, Jan 30, 2009 at 11:24 AM, Sean Walberg <sean at ertw.com> wrote:

> The voice mail coverage path of one of my office's front desk goes to a
> Unity call handler, playing a message like "press 1 for the programming
> lineup, 2 for the news desk, etc". Callers eventually get to a menu along
> the lines of "press 1 for Monday, 2 for tuesday", and so forth.
>
> Each of these handlers is a greeting, which plays the message, then kicks
> the caller back to the menu.
>
> This works great, except for the Thursday handler. When the caller selects
> the Thursday option, they get a message saying "the user at extension 103 is
> not available, please leave a message" (103 is the extension I have given
> the handler, as someone updates the greeting periodically through Unity
> Greeting Admin).  Then, the distribution list that owns the handler gets a
> voicemail.
>
> I've gone through all the settings and the handler looks just the same as
> the other handlers that happily play the greeting. Only the "Standard"
> greeting is enabled. There is a greeting (I can play it through my
> computer), and it is selected as active.
>
> Any clues as to what I should be looking for?
>
> Thanks,
>
> Sean
>
> --
> Sean Walberg <sean at ertw.com>    http://ertw.com/
>
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