[cisco-voip] FW: FW: Silence Upon ACD Calls

[wazab]

Thanks.. I am afraid thought that I tried to look everywhere but don't know
which parameter is the correct one. Here is what I changed and is now
configured on the CCM7 server:
 
_Service Parameter Configuration 
  |___Clusterwide Parameters (System - Location and Region)
  |___G722 Codec Enabled  => Enabled for All Devices    
  |___iLBC Codec Enabled  =>  Enabled for All Devices    
  |___Intraregion Audio Codec Default   =>    G711/G722      
  |___Interregion Audio Codec Default   =>   G711/G722  
 
Of course the above changed the Region codec configuration to also be
g711/g722
 
I restarted the CCM server too. But the outgoing calls to the other CCM4 ACD
is still giving salience. So I am either not changing the right
configuration parameter or this is not the reason for the problem
altogether.
 
Any ideas?
 
Thanks
 
 
 

  _____  

From: Bennie Grant [mailto:Bennie.Grant at mettoni.com] 
Sent: Wednesday, July 01, 2009 1:35 AM
To: 'sgsdev at gmail.com'
Subject: Re: [cisco-voip] FW: Silence Upon ACD Calls



Its in the "regions" somewhere

Thanks


  _____  

From: wazab 
To: Bennie Grant 
Sent: Tue Jun 30 23:32:54 2009
Subject: RE: [cisco-voip] FW: Silence Upon ACD Calls 


seems like it might be the reason. I am not a CCM expert so could you please
let me know where from can I change that parameter. Enterprise parameters,
service parameters ?
 
Thanks

  _____  

From: Bennie Grant [mailto:Bennie.Grant at mettoni.com] 
Sent: Tuesday, June 30, 2009 8:20 PM
To: 'sgsdev at gmail.com'; 'cisco-voip at puck.nether.net'
Subject: Re: [cisco-voip] FW: Silence Upon ACD Calls



I don't know much about it - I would check the codecs though - make sure
calls from your CM7 are g711

FYI - G711 "Used" to be the default, but it changed with CM7 to being g729,
so I'd change it to G711 and try again




  _____  

From: wazab 
To: Bennie Grant; cisco-voip at puck.nether.net 
Sent: Tue Jun 30 18:08:20 2009
Subject: RE: [cisco-voip] FW: Silence Upon ACD Calls 


It is Interactive Inelegance CIC..
 
http://www.inin.com/ProductSolutions/Pages/default.aspx
<blocked::http://www.inin.com/ProductSolutions/Pages/default.aspx> 

  _____  

From: Bennie Grant [mailto:Bennie.Grant at mettoni.com] 
Sent: Tuesday, June 30, 2009 8:04 PM
To: 'sgsdev at gmail.com'; 'cisco-voip at puck.nether.net'
Subject: Re: [cisco-voip] FW: Silence Upon ACD Calls



What ACD system is it?


  _____  

From: cisco-voip-bounces at puck.nether.net 
To: cisco-voip at puck.nether.net 
Sent: Tue Jun 30 18:01:48 2009
Subject: [cisco-voip] FW: Silence Upon ACD Calls 


Hi,
 
We have IP phones registered on CUCM 7.0.1. There is an ACD system installed
on another CCM cluster version 4.3.2. The current configuration is simply
some Routepoints associated to a TAPI user and some CTI ports also
associated with the same user to enable wave playback. The ACD system is
functioning perfectly and answers incoming on-net and off-net calls
successfully.
 
However, when any of the phones registered to CUCM 7 tries to call the ACD
system numbers via (DID) that is, the call is established for a brief period
in which nothing is played back to the caller and then the call disconnects
on its own. By the way both of the clusters are on the same LAN with no
intercluster trunks.
 
I hope someone can unfold this mystery for me.
 
Thanks
*************************************************************************

Please consider the environment before printing this e-mail

*************************************************************************

This email and any files transmitted with it are confidential and

intended solely for the use of the individual or entity to whom they

are addressed. If you have received this email in error please notify

the system manager.  http://www.mettoni.com



Mettoni Ltd

Registered in England and Wales: 4485956

9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN

*************************************************************************
*************************************************************************

Please consider the environment before printing this e-mail

*************************************************************************

This email and any files transmitted with it are confidential and

intended solely for the use of the individual or entity to whom they

are addressed. If you have received this email in error please notify

the system manager.  http://www.mettoni.com



Mettoni Ltd

Registered in England and Wales: 4485956

9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN

*************************************************************************
*************************************************************************

Please consider the environment before printing this e-mail

*************************************************************************

This email and any files transmitted with it are confidential and

intended solely for the use of the individual or entity to whom they

are addressed. If you have received this email in error please notify

the system manager.  http://www.mettoni.com



Mettoni Ltd

Registered in England and Wales: 4485956

9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN

*************************************************************************
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090704/210a3724/attachment.html>