[cisco-voip] Custom CUE scripting problem (integrated with CUCM)

[Dana Tong (AU)]

Hi all,

I have a CUE scripting error that I'm a bit stuck with. (It's a two part problem. Sorry if this is unclear. )

I have CUCM 7.0(2) integrated with CUE 7.0(3) for voicemail which works fine. I've setup a custom auto attendant which answer ok and most of the script works fine. I am having a problem with the transfer to voicemail however.

The script is setup like so:

CUCM CTI route point to CUE
Script accepts the call and plays a prompt "Sorry the extension you have called is not answering. Press 1 to leave a voice message or 9 for other options"
Press 9 for other options then plays a new prompt which says "Press 0 to be transferred to reception or 1 to dial another extension".

The second part of the script which transfers to reception and the dial another extension works fine.
The problem is that when I dial 1 to leave a voice message. There does not appear to be a "standard function" within the CUE script editor to transfer to a voicemail box.

I am reading the "redirected number" into a variable and then performing a call redirect to "#" plus the variable. (with a direct to voicemail RP in CUCM).
Is there a better way of doing this?


Has anyone noticed that the "direct transfer to voicemail" in CUCM 7 does not seem to work as in CUCM 6???
Ie I have a CTI route point with a DN of #XXXX that is CallFwdAll to voicemail.
I have a voicemail profile with a mask of XXXX.
I am under the impression that I "should" be able to now dial #2000 from any phone and be sent direct to the voicemail of extension 2000.
This works fine in CUCM version 6. A debug on the CUE module is showing a forwarded number of #2000. The CUCM does not appear to be stripping off the # (hash) when sending to the CUE module.


Thanks in advance.
Dana


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