[cisco-voip] CUPS7 - assigning users to a Node

Mon Jul 13 13:26:55 EDT 2009

Many thanks Andy. I do have a CCO login but when I try accessing the below link it says I need additional entitlement level. I checked all options I don't know which one I missed but I still get Presence status is Disconnecting (Pending Retry).

Thanks,

Kiran

From: Andy Carse [mailto:andy at carse.demon.co.uk] 
Sent: 11 July 2009 16:46
To: Oddiraju, Kiran @ London SMC
Cc: cisco-voip
Subject: Re: [cisco-voip] CUPS7 - assigning users to a Node

You don't appear to have configured anything on the CUP Server.

assuming you have a CCO Login
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cups/7_0/english/install_upgrade/deployment/guide/CUPdeploy.html

or

 I can recommend the following book

Deploying Cisco Unified Presence 
ISBN 978-0-557-03953-1

the majority of the info is based on presence 6 so some of the menus have been changed but the troubleshooting is very good.

Andy

Oddiraju, Kiran @ London SMC wrote: 

Ahhhaa... looks like I have lot of connectivity and configuration issues here... any advice?

Thanks,

Kiran

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: 10 July 2009 17:12
To: Oddiraju, Kiran @ London SMC
Cc: Kiran Ananthpur Bacche (kbacche); cisco-voip
Subject: Re: [cisco-voip] CUPS7 - assigning users to a Node

Try going to Help->Show Server Health and look for errors.  You may  

have limited connectivity to the CUPS server.

-Ryan

On Jul 10, 2009, at 12:06 PM, Oddiraju, Kiran @ London SMC wrote:

Thanks Kiran, that worked. Now I can login on the Personal  

Communicator as well but when I add a contact it doesn't appear in  

contacts list. At the bottom of the windows it says Connected 

(Limited). What does that mean?

Thanks

From: Kiran Ananthpur Bacche (kbacche) [mailto:kbacche at cisco.com]

Sent: 10 July 2009 16:09

To: Oddiraju, Kiran @ London SMC; cisco-voip

Subject: RE: [cisco-voip] CUPS7 - assigning users to a Node

Assign CUPS capability which gets reflected in the column "Licensed CUP"

The next sync b/w CUPS and CUCM would  do the work.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 

bounces at puck.nether.net] On Behalf Of Oddiraju, Kiran @ London SMC

Sent: Friday, July 10, 2009 6:05 PM

To: cisco-voip

Subject: [cisco-voip] CUPS7 - assigning users to a Node

Cisco Unified Communications Manager 7.1.2a

Cisco Unified Presence 7.0.1

Microsoft AD - LDAP integration

Platform - VMWare

Guys,

I have just installed CUPS7 and configured it in my CUCM7  

environment. I am trying to assign users to a Node under System- 

 >Topology option but I can't see any of my CUCM7 users there. But I  

can see all the users in User managementàEnd users. What  

configuration step did I miss? License?

<image001.png>

<image002.png>

Many thanks,

Kiran

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which is confidential and may be privileged. If you are not the intended recipient, 
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