[cisco-voip] Call Hold

[Sechaba Mokoena]

Hi Ryan,

I'm using CM 6.1, I'll have a look at Directed Call Park.

Thanks,

Sechaba Mokoena

On Mon, Jul 20, 2009 at 5:40 PM, Ryan Ratliff <rratliff at cisco.com> wrote:

> The closest thing I can think of is combining directed call park with a BLF
> button on the destination phone to monitor the call park DN that the call
> gets parked on.
>
> -Ryan
>
>
> On Jul 20, 2009, at 11:14 AM, Sechaba Mokoena wrote:
>
> Hi,
>
> Is there any way to place calls on hold at another extension. I'm familiar
> with Call Back, but I'm looking at this feature from the perspective of a
> switchboard operator. If someone calls into switchboard and the caller wants
> to hold for a busy extension, the operator would like to place the call on
> hold at the busy extension so that he/she can continue to answer other
> calls. If the held call isn't answered within 20-30 secs, it should revert
> back to switchboard.
>
> Kind regards,
>
> Sechaba Mokoena
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>
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