[cisco-voip] Call Hold

[Voice Noob]

Directed call park is the only thing that comes close to this in CUCM.  I
have researched this for scenarios you are describing as well as reversion
on transferred calls. This is something that some low end PBX / KTS systems
can do but not CUCM. 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Monday, July 20, 2009 10:41 AM
To: Sechaba Mokoena
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Hold

The closest thing I can think of is combining directed call park with  
a BLF button on the destination phone to monitor the call park DN  
that the call gets parked on.

-Ryan

On Jul 20, 2009, at 11:14 AM, Sechaba Mokoena wrote:

Hi,

Is there any way to place calls on hold at another extension. I'm  
familiar with Call Back, but I'm looking at this feature from the  
perspective of a switchboard operator. If someone calls into  
switchboard and the caller wants to hold for a busy extension, the  
operator would like to place the call on hold at the busy extension  
so that he/she can continue to answer other calls. If the held call  
isn't answered within 20-30 secs, it should revert back to switchboard.

Kind regards,

Sechaba Mokoena
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