[cisco-voip] Call Hold

[Bill Talley]

Call manager 4.2 and higher support directed call park.  That should do what you want.



-----Original Message-----
From: Sechaba Mokoena <sechabam at gmail.com>
Sent: Monday, July 20, 2009 10:14 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Hold

Hi,
 
Is there any way to place calls on hold at another extension. I'm familiar with Call Back, but I'm looking at this feature from the perspective of a switchboard operator. If someone calls into switchboard and the caller wants to hold for a busy extension, the operator would like to place the call on hold at the busy extension so that he/she can continue to answer other calls. If the held call isn't answered within 20-30 secs, it should revert back to switchboard.
 
Kind regards,
 
Sechaba Mokoena
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