[cisco-voip] Call Hold

[Mike Thompson]

Isn't this also addressed in the CUBAC/CUEAC products?

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Talley
Sent: Monday, July 20, 2009 11:54 AM
To: Sechaba Mokoena; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Hold

 

Call manager 4.2 and higher support directed call park. That should do what
you want.




  _____  

From: Sechaba Mokoena <sechabam at gmail.com>
Sent: Monday, July 20, 2009 10:14 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Hold

Hi,

 

Is there any way to place calls on hold at another extension. I'm familiar
with Call Back, but I'm looking at this feature from the perspective of a
switchboard operator. If someone calls into switchboard and the caller wants
to hold for a busy extension, the operator would like to place the call on
hold at the busy extension so that he/she can continue to answer other
calls. If the held call isn't answered within 20-30 secs, it should revert
back to switchboard.

 

Kind regards,

 

Sechaba Mokoena

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