[cisco-voip] Real time reporting

[Ed Leatherman]

What context would it be used in? If you're working like a contact center,
cisco ccx would give you real time stats from the supervisor application or
from the web page, depending on what stats you want. would be a lot of
trouble to implement unles you wanted contact center features though.

NetQoS has a voice quality monitoring app that you can configure to grab
stats from a phone 'real-time', but its mainly peformance stats rather than
CDR type info. Also does a fair job at reporting call volume, gateway util,
etc.

On Sat, Jul 25, 2009 at 5:19 AM, Maryam Moghaddas <marmin79 at yahoo.com>wrote:

> Dear all,
>
> I'm searching for implementing a real time reporting of the active calls
> and information related to them. I know that the CDR has been intended for
> this purpose, but I think It does not work in a real time fashion (If I am
> wrong please correct me). I've investigated the JTAPI, but I am not sure
> whether it works or not? Any specific API for getting the active calls as
> soon as they are connected.
>
> Thank you,
> Maryam
>
>
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>
>


-- 
Ed Leatherman
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