[cisco-voip] Incoming Number with 3 Scheduling Options

[Lelio Fulgenzi]

Alternatively, you can ask the client to turn on the alternate greeting on saturday and turn it off before they leave. 

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Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
To: "Matthew Loraditch" <MLoraditch at heliontechnologies.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Wednesday, July 29, 2009 5:44:12 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] Incoming Number with 3 Scheduling Options 


I would probably use standard greeting for weekdays, holiday greeting for saturday and closed greeting for closed. Then set up a holiday schedule that includes all Saturdays that year. It's not ideal, but it just may work for you. With Unity Connection 7, the holiday schedule can be from a specific time period, without that, I don't think it will work. 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Matthew Loraditch" <MLoraditch at heliontechnologies.com> 
To: cisco-voip at puck.nether.net 
Sent: Wednesday, July 29, 2009 4:45:40 PM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] Incoming Number with 3 Scheduling Options 


Ok this is a sticky wicket and I'm wondering what the best way to handle it is. We have a main number for a store that needs to have 3 modes of operation, Open Weekday, Open Saturday and Closed, it needs to ring to a hunt group, ring to an operator and go to a closed greeting respectively, this is what i was thinking, 2 Call Handlers in Unity, 1 with the master open vs. closed schedule, when open go to handler 2 with different schedule whereby "open" hours transfer to HG and "closed hours" go to operator, it's not pretty but i think it will work. 

Any thoughts or better ways to handle? 
Thanks! 



Matthew Loraditch 
1965 Greenspring Drive 

Timonium, MD 21093 
support at heliontechnologies.com 
(p) (410) 252-8830 
(F) (443) 541-1593 

Visit us at www.heliontechnologies.com 
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