[cisco-voip] CUPS7 - Presence Interface not available

[svr.file at gmail.com]

Problem resolved.

Solution was to add a HOST A record in DNS for the CUPS7 server.




2009/6/15 svr.file at gmail.com <svr.file at gmail.com>

> Hi all,
>
> I have a little problem with my CUPS7 server, clients can not send IM
> messages to each other (this was working just the other day... I'm sure
> something has changed but I can see what would stop IM).
>
> Under the 'Server Health' in the UPC client, the Presence status is
> 'Disconnecting/Connecting'. After running the 'Create Problem Report', the
> debug log file indicates that "Presence interface not available. The
> presence interface is not connected".
>
> Does anyone have any ideas.... All services are started in CUPS and CUCM.
>
> Thanks.
>
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