[cisco-voip] DTMF Tone problem?

[Bill Talley]

Lisa,

Would you be able to provide additional details regarding your environment?

What type of access are these calls traversing?     T1-CAS, PRI, POTS (FXO
or FXS), or VoIP?

What's the signaling protocol?  MGCP, SIP, H323?

What type of phone system are you running, software and version?

What type of auto attendant/IVR system are you running?


On Mon, Jun 15, 2009 at 12:29 PM, Lisa Notarianni <notariannil1 at scranton.edu
> wrote:

> I have had a few problem calls today regarding callers not being able to
> choose options from menus when they are calling out.  The tones are not
> being recognized.  The problems are intermittent.  Anyone familiar with this
> problem?
>
> Thank you,
>
> Lisa
> --
>
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>
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