[cisco-voip] CM 6.13 AD Sync'd - Failed logins

[Carter, Bill]

I have a CM 6.13 cluster synched to AD. We are also using AD for
Authentication. There is an IPCC Express Call Center connected to the
cluster. 

 

We are getting reports that occasionally Call Center users can not login
to CAD. When this happens, they immediately try to login to the CCMuser
web page and this also fails. After a few minutes they are able to
login.

 

This seems to happen in a cluster, were 2-4 users have the same problem
at the same time.

 

On CM, what trace files can I use to look at LDAP authentication? I have
debug traces on DirSync but I don't know if this will also show
authentication problems.

 

CM is configured with 2 servers for LDAP authentication.

 

 

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