[cisco-voip] Salesforce.com UCCX integration

[Voice Noob]

It is a hosted CRM package www.salesforce.com

 

Cisco has a desktop integration already made but I am wanting to do more on
the UCCX Scripting. 

From: Scott Voll [mailto:svoll.voip at gmail.com] 
Sent: Monday, June 15, 2009 1:48 PM
To: Voice Noob
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Salesforce.com UCCX integration

 

Is Salesforce.com a DB that you host?

 

If so, you would use the desktop administrator to create the DB dips and
such.  I have not done any of this, thus far, but have been looking into it
with other DB's and my UCCx app.

 

Scott

On Mon, Jun 15, 2009 at 11:43 AM, Voice Noob <voicenoob at gmail.com> wrote:

I posted this to ask-icd-ivr-support at external.cisco.com but have not gotten
any responses. I know there are several UCCX / IPCC guys on this form.

 

Can someone point me to some documentation on how I can integrate UCCX 7.0
Premium with Salesforce.com? They want to look up account information by ANI
or have the caller input their account number into UCCX and have it verify
with Salesforce.com. 

 

 

 


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