[cisco-voip] IP IVR licensing

[Matthew Saskin]

IP/IVR w/ UCCE doesn't have a concept of "failover", at least as far as the
IVR is concerned, but this much you already found out :)

When using IP/IVR you load balance between any number of VRU's (be they
Cisco IP/IVR or 3rd party VRU's) by utilizing multiple routes within a
"translation route to VRU" script node.  You can set up various expressions
within the translation route script node to round-robin through all of the
VRU's, load balance based on idle trunks, check whether trunks are in
service first and load balance, balance based on variables, etc - lots of
possibilities.

>From the IP/IVR standpoint, each IVR operates standalone and independent of
the rest of the environment.  This means if have 2 (or more) IVR's you need
to manually load the scripts/prompts to each IVR and set the ICM
configuration/integration on each one.

Let me know if you need more details and I can elaborate.

-matt

On Mon, Jun 15, 2009 at 3:04 PM, Paul <asobihoudai at yahoo.com> wrote:

>
> As much as I am loathe to reply to my own messages, I have discovered the
> answer to my questions through the "Getting Started with IP IVR 6.0.1."
> Under UCCE usage, IP IVR failover is NOT supported in a CCM-like SQL cluster
> failover it is still possible to have ICM control the failover of calls sent
> to two distinctly separate IP IVR servers. Now my question is, how difficult
> is it to configure IP IVR failover on ICM and am I required to use MSDE for
> its databases or can I use MS SQL 2000 on each distinct IP IVR?
>
> Paul
>
>
>
> ----- Original Message ----
> From: Paul <asobihoudai at yahoo.com>
> To: cisco-voip at puck.nether.net
> Sent: Monday, June 15, 2009 2:41:45 PM
> Subject: [cisco-voip] IP IVR licensing
>
>
> While I understand that CRS server is UCCX and IP IVR, what sort of
> licensing does IP IVR follow under? I see Standard, Premium, and Enhanced
> for UCCX. This is confusing since I'm trying to get to the bottom of my
> issue which is to see if IP IVR 6.0.1 with the HA option is supported when
> being used with IPCC Enterprise 7(UCCE).
>
>
>
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-- 
Matthew Saskin
msaskin at gmail.com
203-253-9571
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