[cisco-voip] Reporting for Attendant Console

[Bennie Grant]

As Ryan says, there's no native reporting in the old AC. The
CUBAC/CUDAC/CUEAC also don't offer a reporting module today, however Arc
Enterprise has an "Arc Supervisor" add-on module, that provides most of
the reporting that a customer requires. Drop me a line if you need more
info (btw, we're now federated on OCS too, so you can ping me on there
if its easier)

Cheers

Bennie Grant
VP - Operations
Arc Solutions (International) Inc
Part of the Mettoni group | www.mettoni.com 


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Tuesday, June 16, 2009 10:55 AM
To: Matt Slaga (US)
Cc: 'cisco-voip'
Subject: Re: [cisco-voip] Reporting for Attendant Console

Not without setting up your own scripts to parse the ACServer logs, etc.

That said this type of reporting may well be in the ARC AC products  
(CUBAC, etc).

-Ryan

On Jun 16, 2009, at 10:04 AM, Matt Slaga (US) wrote:

Searching the archives, I was looking for an answer to this but none  
existed that I could find:



Anyone know, if possible, how to draw some decent reports from  
Attendant Console like:
- time to answer a call
- calls not answered
- calls answered
and so on.....



Thanks!



Matt Slaga





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