[cisco-voip] Reporting for Attendant Console

[Tanner Ezell]

Can you provide a sample of the AC logs? It may be easy enough to write up a
quick parser for it.

On Tue, Jun 16, 2009 at 8:32 AM, Bennie Grant <Bennie.Grant at mettoni.com>wrote:

> As Ryan says, there's no native reporting in the old AC. The
> CUBAC/CUDAC/CUEAC also don't offer a reporting module today, however Arc
> Enterprise has an "Arc Supervisor" add-on module, that provides most of
> the reporting that a customer requires. Drop me a line if you need more
> info (btw, we're now federated on OCS too, so you can ping me on there
> if its easier)
>
> Cheers
>
> Bennie Grant
> VP - Operations
> Arc Solutions (International) Inc
> Part of the Mettoni group | www.mettoni.com
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
> Sent: Tuesday, June 16, 2009 10:55 AM
> To: Matt Slaga (US)
> Cc: 'cisco-voip'
> Subject: Re: [cisco-voip] Reporting for Attendant Console
>
> Not without setting up your own scripts to parse the ACServer logs, etc.
>
> That said this type of reporting may well be in the ARC AC products
> (CUBAC, etc).
>
> -Ryan
>
> On Jun 16, 2009, at 10:04 AM, Matt Slaga (US) wrote:
>
> Searching the archives, I was looking for an answer to this but none
> existed that I could find:
>
>
>
> Anyone know, if possible, how to draw some decent reports from
> Attendant Console like:
> - time to answer a call
> - calls not answered
> - calls answered
> and so on.....
>
>
>
> Thanks!
>
>
>
> Matt Slaga
>
>
>
>
>
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