[cisco-voip] Play Message without Voicemail or UCCX?

Fri Jun 19 16:20:38 EDT 2009

http://www.medicineforthedefense.com/
No, literally all the queuing does is if someone isn’t available to take the call, it places the caller on hold, and plays MOH to them until someone becomes available, or it times out and sends them to the “Always Route” member of the pilot point hunt group.

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Friday, June 19, 2009 1:54 PM
To: Weigand, John V.
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Play Message without Voicemail or UCCX?

I hear ya. I'll have to see whether it is in there or not in v7 and above.

Definitely limited, but helpful in some cases. Does it tell the user how many people are ahead of them? Unity/Connection queuing does this.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

John V. Weigand
Help Desk Support/Executive Support

Litigation Management, Inc.
300 Allen-Bradley Drive
Suite 200
Mayfield Heights, OH 44124

Tel: 440-484-2000
Fax: 440-484-2009
Cell: 
email: mailto:jvw at medicineforthedefense.com 

PRIVILEGE AND CONFIDENTIALITY NOTICE 

The information in this electronic mail is intended for the named recipients only. It may contain privileged and confidential material and may be protected under law by the Health Insurance Portability and Accountability Act. Any use of this information by anyone other than the intended receiver is prohibited. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this electronic e-mail or by calling (800) 778-5424. Please delete it from your computer. Thank you.

From: "John V. Weigand" <jvw at medicineforthedefense.com>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: cisco-voip at puck.nether.net
Sent: Friday, June 19, 2009 1:24:50 PM GMT -05:00 US/Canada Eastern
Subject: RE: [cisco-voip] Play Message without Voicemail or UCCX?

	 Litigation Management<http://www.medicineforthedefense.com/main/gifs/LMI-side-pms690wBlack.jpg> 

Serious Medicine for the Defense ® <http://www.medicineforthedefense.com/>  

Well, we do use the AC software for our receptionists, but you can setup as many pilot points you as you want, and you don’t have to necessarily use the software. It is completely, free, just a part of CCM 5 – I’m pretty sure it’s in 6 as well. Not sure about 7 and beyond, what with AC being phased out and all.

As far as using it as an alternative for IPCC/UCCX, it’s possible, but it’s pretty limited; no viewing calls in queue, no time of day settings, etc. It could probably get the job done on a very small scale. 

	John V. Weigand
Help Desk Support/Executive Support

Litigation Management, Inc.
300 Allen-Bradley Drive
Suite 200
Mayfield Heights, OH 44124

Tel: 440-484-2000
Fax: 440-484-2009
Cell: 
email: jvw at medicineforthedefense.com 

PRIVILEGE AND CONFIDENTIALITY NOTICE 

The information in this electronic mail is intended for the named recipients only. It may contain privileged and confidential material and may be protected under law by the Health Insurance Portability and Accountability Act. Any use of this information by anyone other than the intended receiver is prohibited. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this electronic e-mail or by calling (800) 778-5424. Please delete it from your computer. Thank you.

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Friday, June 19, 2009 12:53 PM
To: Weigand, John V.
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Play Message without Voicemail or UCCX?

Thanks John. This question has come up quite a bit in the past. This sounds like a half-decent workaround/solution.

>From what it sounds like, your just using the callmanager configs for AC, not the software itself.

I just checked v4.1(3) and I don't have the queueing option.

Can you create these things for free? Can this be used as a backup/alternative for IPCC?

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "John V. Weigand" <jvw at medicineforthedefense.com>
To: cisco-voip at puck.nether.net
Sent: Friday, June 19, 2009 12:41:56 PM GMT -05:00 US/Canada Eastern
Subject: Re: [cisco-voip] Play Message without Voicemail or UCCX?

http://www.medicineforthedefense.com/
Thanks for everyone's suggestions. 

I did figure out how to get it working with an attendant console pilot point - set it to allow Queuing, create a DN not attached to any device and set it as the only member of the pilot point hunt group. Incoming calls just immediately get placed into the queue and hear the MOH.

John V. Weigand
Help Desk Support/Executive Support

Litigation Management, Inc.
300 Allen-Bradley Drive
Suite 200
Mayfield Heights, OH 44124

Tel: 440-484-2000
Fax: 440-484-2009
Cell: 
email: mailto:jvw at medicineforthedefense.com 

PRIVILEGE AND CONFIDENTIALITY NOTICE 

The information in this electronic mail is intended for the named recipients only. It may contain privileged and confidential material and may be protected under law by the Health Insurance Portability and Accountability Act. Any use of this information by anyone other than the intended receiver is prohibited. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this electronic e-mail or by calling (800) 778-5424. Please delete it from your computer. Thank you.

From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Sent: Thursday, June 18, 2009 3:31 PM
To: Weigand, John V.
Cc: Lelio Fulgenzi; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Play Message without Voicemail or UCCX?

Do you have a gateway you can run a tcl script on that could just play
a .au file? I don't know myself how to do it but I know it's possible
and i'm sure someone around here may know how or have a script they
would share.

On Thu, Jun 18, 2009 at 2:44 PM, Weigand, John
V.<jvw at medicineforthedefense.com> wrote:
> Serious Medicine for the Defense ®
>
> IVR = UCCX, which we have. Unfortunately, it’s being moved at the same time.
> Thanks for the thought though!
>
>
>
> John V. Weigand
> Help Desk Support/Executive Support
>
> Litigation Management, Inc.
> 300 Allen-Bradley Drive
> Suite 200
> Mayfield Heights, OH 44124
>
>
>
>
> Tel: 440-484-2000
> Fax: 440-484-2009
> Cell:
> email: jvw at medicineforthedefense.com
>
> PRIVILEGE AND CONFIDENTIALITY NOTICE
>
> The information in this electronic mail is intended for the named recipients
> only. It may contain privileged and confidential material and may be
> protected under law by the Health Insurance Portability and Accountability
> Act. Any use of this information by anyone other than the intended receiver
> is prohibited. If the reader of this message is not the intended recipient,
> you are hereby notified that any dissemination, distribution, copying, or
> other use of this message or its attachments is strictly prohibited. If you
> have received this message in error, please notify the sender immediately by
> replying to this electronic e-mail or by calling (800) 778-5424. Please
> delete it from your computer. Thank you.
>
> From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
> Sent: Thursday, June 18, 2009 2:10 PM
> To: Weigand, John V.
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Play Message without Voicemail or UCCX?
>
>
>
> Not natively with CUCM as far as I know.
>
> But CUCM comes with 5 port IVR or something like that that you could set up
> and it would fit your bill. You'd have to install Windows, etc. But you have
> it.
>
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "John V. Weigand" <jvw at medicineforthedefense.com>
> To: cisco-voip at puck.nether.net
> Sent: Thursday, June 18, 2009 1:14:21 PM GMT -05:00 US/Canada Eastern
> Subject: [cisco-voip] Play Message without Voicemail or UCCX?
>
>
> We’re going to be moving our voicemail server and UCCX server to a new
> building next week, and they’re going to be down for several hours. Is there
> any way with just CallManager (v5.1.3) to play a message stating we’re down
> for maintenance?
>
>
>
> I was trying to figure out a way to get a specific DN to immediately answer
> calls, place it on hold, and play an MOH… Or could this maybe be done
> through an attendant console queue?
>
>
>
> Thanks!
>
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>

-- 
Ed Leatherman
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