[cisco-voip] CallBack

[Louis Koekemoer (ZA)]

I have a difficult Customer that is demanding the following. We just installed configured CUCM 7.0(2). In a Callback scenario as I know it, it works as follows: Caller A calls Caller B. Caller B gets a notification that there is another call waiting, but Caller A does not see that Caller B is busy. The customer insist they want this functionality. On their current PABX they get a message that says dial 5 to initiate a callback. I'm not aware of any functionality like this on CallManager. I can give them a busy tone, but then they will have to redial to get the option for callback, and also they will loose the functionality to call forward busy/no answer, which they want, and is setup to forward back to the site's pilot point. Please can anyone give me any suggestions here?



Regards

Louis Koekemoer
Cisco IPT Systems Engineer
Dimension Data
Tel.          +27 (11) 575 6560
Mob.       +27 (71) 680 8790
Fax.         +27 (11) 576 6560
Louis.Koekemoer at za.didata.com

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