[cisco-voip] CallBack

[Voice Noob]

This is not a feature of CUCM. IF they want to wait you can configure a
directed park slot.  UCCX can do this but nothing built into call manager or
Unity can initiate an outbound call.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Louis Koekemoer
(ZA)
Sent: Monday, June 22, 2009 10:14 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CallBack

 

I have a difficult Customer that is demanding the following. We just
installed configured CUCM 7.0(2). In a Callback scenario as I know it, it
works as follows: Caller A calls Caller B. Caller B gets a notification that
there is another call waiting, but Caller A does not see that Caller B is
busy. The customer insist they want this functionality. On their current
PABX they get a message that says dial 5 to initiate a callback. I'm not
aware of any functionality like this on CallManager. I can give them a busy
tone, but then they will have to redial to get the option for callback, and
also they will loose the functionality to call forward busy/no answer, which
they want, and is setup to forward back to the site's pilot point. Please
can anyone give me any suggestions here?

 

 

 

Regards

 

Louis Koekemoer

Cisco IPT Systems Engineer

Dimension Data

Tel.          +27 (11) 575 6560

Mob.       +27 (71) 680 8790

Fax.         +27 (11) 576 6560

Louis.Koekemoer at za.didata.com

 

P Before printing I think about the environment

 

For more information about Dimension Data, please go to
www.dimensiondata.com <http://www.dimensiondata.com/> 

 

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