[cisco-voip] TAPS and UCCX 5.0.2 ?

[Dustin S Fowler]

Jason,

Your setting would need to be changed in UCCX App admin. There are a few
spots but you should look for the 'sessions'. I would starts at the trigger
and work your way to the Media Termination Group.

Let us know how it goes.

Dustin Fowler



On Wed, Jun 24, 2009 at 7:19 PM, Jason Aarons (US) <
jason.aarons at us.didata.com> wrote:

>  Customer is using CallManager 7.1 with off-box CRS 5.0.2 MCS-7845 server
> for TAPS (Tool for Auto-Registered Phones Support). Currently I can have up
> to 5 phones connecting running the TAPS .aef script.
>
> What is the UCCX license part number to increase the number of ports for
> TAPS?
>
> They currently have 150IVR ports and I assume 5 Agent Licenses? Does TAPS
> use Agent Licenses?
>
> Or I suspect I don't need Agent licenses and that in AppAdmin on UCCX under
> Trigger and/or Media Termination Dialog Group they might currently be set to
> 5 and just need to be increased to 150 to allow 150 sessions of TAPS?
>
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