[cisco-voip] Database communication error in Presence 7.0

Tue Jun 30 00:32:50 EDT 2009

Hi all,

Did anyone have a fix for this? Can the TAC fix remotely via root? or is it a complete rebuild?

Cheers
Dana

________________________________
From: cisco-voip-bounces at puck.nether.net [cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk [wsisk at cisco.com]
Sent: Friday, 10 April 2009 11:18 PM
To: phani kumar kanuri
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Database communication error in Presence 7.0

a cisco db is stopped.

this usually happens when one attempts to change the hostname or ip address of the server and does not follow proper steps.  have you made any such changes recently?

ssh to the CLI to obtain informix logs that should provide insight:
file get activelog cm/log/informix/*

/wes

On Friday, April 10, 2009 8:58:30 AM, phani kumar kanuri <phanivoip at gmail.com><mailto:phanivoip at gmail.com> wrote:
I am sure that i am using the right login and password , I am seeing many services shows stopping and some shows component not found ,could not able to bring up the services . I could able to login to OS Admin but not the Presence Application.

Any way that i can make it work other than reinstall?

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STOPPED]  Component is not running
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STOPPING]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CallManager Admin[STOPPING]
Cisco CallManager Serviceability[STOPPING]
Cisco CallManager Serviceability RTMT[STOPPING]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STOPPING]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STOPPED]  Component is not running
Cisco Tomcat Stats Servlet[STOPPING]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STOPPING]
Cisco UP Client Profile Agent[STOPPING]
Cisco UP Config Agent[STOPPED]  Component is not running
Cisco UP Intercluster Sync Agent[STARTED]
Cisco UP OAM Agent[STARTED]
Cisco UP Presence Engine[STOPPED]  Component is not running
Cisco UP Presence Engine Database[STARTED]
Cisco UP SIP Proxy[STARTED]
Cisco UP Sync Agent[STOPPED]  Component is not running
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STOPPED]  Component is not running
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco Bulk Provisioning Service[STOPPED]  Service Not Activated
Cisco Serviceability Reporter[STOPPED]  Service Not Activated
Service Manager is running
Getting list of all services
Service Manager is currently busy, please try again in a few minutes

Thanks,
Phani

On Wed, Apr 8, 2009 at 4:54 PM, Adam Frankel <afrankel at cisco.com<mailto:afrankel at cisco.com>> wrote:
Might also see this error if the DB is not started.  Try 'utils service
list' from the CLI.

This can occur if the proper steps were not followed in changing the host
name or IP.

Adam

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>
[mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Peter Slow
Sent: Wednesday, April 08, 2009 4:00 PM
To: phani kumar kanuri
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Database communication error in Presence 7.0

i think that's one of the things you will see, actually, if you try to
log in using the wrong username/password. I have seen the same sort of
thing on CUCM.

-Peter

On Wed, Apr 8, 2009 at 9:55 AM, phani kumar kanuri <phanivoip at gmail.com<mailto:phanivoip at gmail.com>>
wrote:
> Hi All,
>
> I have changed the Host name to IP address in the Presence 7.0. Once i
> rebooted i could not able to loin to GUI .I see an "Database communication
> error". Can any one help me the possible ways to fix this.
>
> Thanks,
> Phani Kumar
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

________________________________

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

******************************************************************************
 - NOTICE FROM DIMENSION DATA AUSTRALIA
This message is confidential, and may contain proprietary or legally privileged information.  If you have received this email in error, please notify the sender and delete it immediately.

Internet communications are not secure. You should scan this message and any attachments for viruses.  Under no circumstances do we accept liability for any loss or damage which may result from your receipt of this message or any attachments.
******************************************************************************

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090630/1f27578a/attachment.html>