[cisco-voip] CCX 7.0 Initial Configuration Help Needed

[Ryan Ratliff]

CUCM admin guide will only tell you how to add an application user.   
It won't reference anything about IPCC.

Check out the section in the CCX 7.0 Admin Guide "Configuring RmCm  
Provider" 7-2.  It looks like once you set up the AXL user and get  
that working CCX will create the Telephony and RmCm users in CUCM for  
you.  You will still need to do the device associations but there's  
also instructions on that "Associating Agent Extensions with the RmCm  
Provider".

-Ryan

On May 7, 2009, at 2:45 PM, Terry Glass wrote:


Appreciate the quick response but I don't see anything in the CCX  
Admin Guide on how these are to be setup in CUCM. Nothing in the CUCM  
Admin Guide either.

--- On Thu, 5/7/09, Ryan Ratliff <rratliff at cisco.com> wrote:

> From: Ryan Ratliff <rratliff at cisco.com>
> Subject: Re: [cisco-voip] CCX 7.0 Initial Configuration Help Needed
> To: "Terry Glass" <hispacific at yahoo.com>
> Cc: cisco-voip at puck.nether.net
> Date: Thursday, May 7, 2009, 1:27 PM
> The Telephony and RmCm subsystems are
> looking for their respective jtapi usernames (traditionally
> named something like 'jtapi' and 'rmjtapi', respectively).
>
> There should definitely be something in the CCX admin guide
> for creating these, assigning roles, and assigning devices.
>
> -Ryan
>
> On May 7, 2009, at 1:16 PM, Terry Glass wrote:
>
>
> Setting up CCX 7.0 with CUCM 7.0(1).
>
> During the initial configuration of CCX, it asks for an AXL
> Admin and then on the Cisco Unified CM Configuration Page,
> under the CM Telephony Subsystem, it asks for a User Prefix
> and Password, and finally under the RmCm Subsystem, it asks
> for a User ID and Password.
>
> Problem is that I can't find out how to set these up in
> CUCM 7.0 in either the CCX Installation Guide or the CUCM
> Guides.
>
> I created a User Group called CCX AXL Admin and assigned
> the Standard AXL API Access role to it.
> I then created a Application User called CCX_AXL_Admin and
> added the user group I created. After some reading I also
> added the Standard CCM Admin User group (the CCX
> Installation Guide says Standard Unified CCX Administrators
> group and "Standard AXL API Access" roles in Unified CCX
> Communications Manager but I think they meant CCM and
> CUCM).
>
> I also activated Cisco CTIManager and Cisco AXL Web
> Service.
>
> I am right so far?
>
> What do I need to do for the Telephony Subsystem, User
> Prefix, and the RmCm Subsystem, User ID ? How do I set those
> up in CUCM 7.0? Is there anything else I have to setup in
> CUCM? Is there any documentation that shows how to do all
> this?
>
> I really appreciate all the help that the members of PUCKS
> provide.
>
> Terry Glass
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