[cisco-voip] Auto Call Pickup

[Webber, Bill]

We're trying to get Auto Call Pickup working and the Cisco doc is a
little confusing.  I've checked the "System/Services/Clusterwide
Parameters(Feature - Call Pickup" and Auto Call Pickup Enabled is equal
to True.  We've created call pickup groups and users are stating that
they're not able to pick up calls on phones in the same group.  The
process we received is as follows:

 

A call is ringing on a phone in the group.

A person in the group sees and hears the incoming call on their phone.

They pickup the handset

Press more

Press pickup

But the caller is not there.

 

Any suggestions?

 

 

  Bill Webber 

2900 Community College Avenue

MSS-500

Cleveland, OH 44115

216-987-4372







 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090514/41c68865/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 2846 bytes
Desc: image002.jpg
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090514/41c68865/attachment.jpe>