[cisco-voip] Auto Call Pickup

[Patrick Humpal]

When you say the caller is not there do you mean that they can't pickup
the call (the phone still rings) or that they press pickup, the call
stops ringing, but the caller is not there?

 

Have you tried creating a new pickup group and then reassigning it?  Is
the correct partition selected for both the pickup group and the phone?

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Webber, Bill
Sent: Thursday, May 14, 2009 12:36 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Auto Call Pickup

 

We're trying to get Auto Call Pickup working and the Cisco doc is a
little confusing.  I've checked the "System/Services/Clusterwide
Parameters(Feature - Call Pickup" and Auto Call Pickup Enabled is equal
to True.  We've created call pickup groups and users are stating that
they're not able to pick up calls on phones in the same group.  The
process we received is as follows:

 

A call is ringing on a phone in the group.

A person in the group sees and hears the incoming call on their phone.

They pickup the handset

Press more

Press pickup

But the caller is not there.

 

Any suggestions?

 

 

  Bill Webber 

2900 Community College Avenue

MSS-500

Cleveland, OH 44115

216-987-4372






 

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