[cisco-voip] Ring setting lost?

[Go0se]

Verify that the callmanager service is running on both servers and verify
what callmanager the phone is "homed" to. If you have ever added any custom
ringtones were they properly uploaded to both callmanagers? It is not
uncommon for someone to upload a custom ringtone to only one server. If the
phone in question was using a custom ringtone and then homed to a server
that did not have that same custom ringtone available, I believe it defaults
to the standard ringtone.

 

-Go0se

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lisa Notarianni
Sent: Monday, May 18, 2009 10:57 AM
To: Paul
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Ring setting lost?

 

We have a UPS but it drained.  I also found out that the building the
Subscriber is in also had a loss of power.

We are running version 6.1.1.  I am assuming the power outage caused the
rings to change back to default.  I am just wondering if that is normal.  I
don't understand why that setting would not be stored.

Lisa

Paul wrote: 

Not to veer too far off topic but don't you have a UPS to keep your
publisher running for enough time for you to do a clean shutdown? I guess if
you're not located close enough to the facility it wouldn't have mattered
anyway.
 
Also, you have not given any details about the version of CCM. It sounds
like you only have two boxes in your cluster.
 
 
 
 
________________________________
From: Lisa Notarianni  <mailto:notariannil1 at scranton.edu>
<notariannil1 at scranton.edu>
Cc: cisco-voip at puck.nether.net
Sent: Monday, May 18, 2009 9:49:18 AM
Subject: [cisco-voip] Ring setting lost?
 
We had a major power outage over the weekend and everything came back
up and running.  Our Publisher is in the building where the power
outage occurred.  The Subscriber is in another building and is supposed
to serve as backup for power outages.
 
So far only one group has called this morning to say their ring tone
they chose have all been set back to default.
 
Any ideas why???
 
  

 

-- 


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