[cisco-voip] Unity & Caller Input Map

[Go0se]

Maybe I'm misunderstanding something but why don't you use zero for the
operator in every office but direct it to the local operator based on which
office it's in?

 

-Go0se

 

http://atc.go0se.com

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Ruttman
Sent: Monday, May 18, 2009 2:36 PM
To: cisco-voip
Subject: [cisco-voip] Unity & Caller Input Map

 

Greetings,

 

Once a caller hits someone's VM, we would like to be able to give the caller
the option to press 0 and send the caller to our operator.  Actually we do
this already using Caller Input in Unity.  Nowadays we have multiple offices
and would like to have such an option for each office, so we can send the
caller to an admin asst. located at each office--rather then just send the
caller to our main office operator.  

 

Problem is, it appears the Caller Input Map's keys are limited to 12 total;
we need more than are available.  I assume I'm correct that you can't set up
Caller Input to enter 2 digits, say 1 and 5, to send a caller somewhere?
Any other way to accomplish this in Unity?

 

Thanks

jeff

 

 

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