[cisco-voip] Visual Voicemail Widget

[Mike Wilusz]

Ryan,

Already got a TAC case open last week but we all know how impatient the
telecom world is.  ;-)  Are DCOM right new to Unity 7.0 from 5.0?  I run the
permissions wizard and it shows as checked so I'm assuming it's already
done.  If no other tips I'll wait for TAC to reply.  I tried the micro-trace
for VMWS but can't seem to find the log file it dumps to.

Thanks.

Mike Wilusz, CCNA
Telecommunications & Networking Supervisor
Price Chopper Supermarkets / The Golub Corporation
 
Office/Mobile: 518-379-1103 (New Single-Number Reach!)
Fax: 518-831-9647
E-Mail: MikeWilusz at PriceChopper.com
 



> From: Ryan Ratliff <rratliff at cisco.com>
> Date: Mon, 18 May 2009 15:41:43 -0400
> To: Mike Wilusz <mikewilusz at pricechopper.com>
> Cc: <cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] Visual Voicemail Widget
> 
> Found one TAC SR where they needed to run permissions wizard to set
> DCOM rights.  You may want to enable the VMWS micro traces in the
> UDT, reproduce the error, then gather the logs and open a TAC SR.
> 
> -Ryan
> 
> On May 18, 2009, at 2:53 PM, Mike Wilusz wrote:
> 
> Hey All,
> 
> So we¹ve gone through the latest round of CUCM/Unity patches and have
> are system at the point where we can test the Visual Voicemail widget
> and see if it¹s something worth deploying.  CUCM is 7.0(2a) and Unity
> is 7.0(2)ES19.  When everything is all said and done and the
> configuration is complete, we¹re seeing an error when trying to login
> to the widget that ³Account XXXX is locked.  Contact your
> administrator to unlock the account.²  Hrmm.... Seems basic.  Checked
> in Unity and the account is not locked out there, and since we¹re in
> a UM environment I verified that the AD account is not locked out as
> well.  Tried this on 3 separate handsets and all seem the same error
> when attempting to login to the widget.  Anyone with any experience
> with the widget seen something similar?  I have a screenshot from the
> phone attached.
> 
> Thanks in advance!
> 
> Mike Wilusz, CCNA
> Telecommunications & Networking Supervisor
> Price Chopper Supermarkets / The Golub Corporation
> <Screenshot.jpg>
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