[cisco-voip] Visual Voicemail Widget

[Ryan Ratliff]

You need to use the UDT tool to collect the files IIRC.

I have no idea what's changed between versions and the case I had  
found the customer even stated that when he ran permissions wizard it  
said the right was already there but it still fixed the problem.  If  
you haven't run the 7.0 permissions wizard it may not hurt.

-Ryan

On May 18, 2009, at 4:55 PM, Mike Wilusz wrote:

Ryan,

Already got a TAC case open last week but we all know how impatient the
telecom world is.  ;-)  Are DCOM right new to Unity 7.0 from 5.0?  I  
run the
permissions wizard and it shows as checked so I'm assuming it's already
done.  If no other tips I'll wait for TAC to reply.  I tried the  
micro-trace
for VMWS but can't seem to find the log file it dumps to.

Thanks.

Mike Wilusz, CCNA
Telecommunications & Networking Supervisor
Price Chopper Supermarkets / The Golub Corporation

Office/Mobile: 518-379-1103 (New Single-Number Reach!)
Fax: 518-831-9647
E-Mail: MikeWilusz at PriceChopper.com




> From: Ryan Ratliff <rratliff at cisco.com>
> Date: Mon, 18 May 2009 15:41:43 -0400
> To: Mike Wilusz <mikewilusz at pricechopper.com>
> Cc: <cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] Visual Voicemail Widget
>
> Found one TAC SR where they needed to run permissions wizard to set
> DCOM rights.  You may want to enable the VMWS micro traces in the
> UDT, reproduce the error, then gather the logs and open a TAC SR.
>
> -Ryan
>
> On May 18, 2009, at 2:53 PM, Mike Wilusz wrote:
>
> Hey All,
>
> So we’ve gone through the latest round of CUCM/Unity patches and have
> are system at the point where we can test the Visual Voicemail widget
> and see if it’s something worth deploying.  CUCM is 7.0(2a) and Unity
> is 7.0(2)ES19.  When everything is all said and done and the
> configuration is complete, we’re seeing an error when trying to login
> to the widget that “Account XXXX is locked.  Contact your
> administrator to unlock the account.”  Hrmm.... Seems basic.  Checked
> in Unity and the account is not locked out there, and since we’re in
> a UM environment I verified that the AD account is not locked out as
> well.  Tried this on 3 separate handsets and all seem the same error
> when attempting to login to the widget.  Anyone with any experience
> with the widget seen something similar?  I have a screenshot from the
> phone attached.
>
> Thanks in advance!
>
> Mike Wilusz, CCNA
> Telecommunications & Networking Supervisor
> Price Chopper Supermarkets / The Golub Corporation
> <Screenshot.jpg>
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