[cisco-voip] How do I diag bad ports on a VG224?

[Truelove_John]

I had the same thing happen on 2 different VG224 out of 6 (all new boxes), multiple ports did not work, had hum or static.

I opened TAC case, took several days to troubleshoot.  Replaced both units and everything started working again.

 

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, May 19, 2009 9:52 AM
To: Tim Reimers
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] How do I diag bad ports on a VG224?

 

I've had this happen on a few occasions. Even after resetting the box and unplugging the cables, still no go. I had to replace the box.

Be forewarned though, replacing the box may not be as simple as changing the MAC address depending on what version you are running. I had to recreate all the ports.


---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "Tim Reimers" <treimers at ashevillenc.gov>
To: cisco-voip at puck.nether.net
Sent: Tuesday, May 19, 2009 9:43:33 AM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] How do I diag bad ports on a VG224?

I have a VG224 with four ports that have no dialtone on them.

 

they all used to work, and now have either silence or a loud hum on them.

 

I've detached the station side wiring from the 66-block, and the hum persists.

 

Ports 2/8 through 2/11 are dead, and I'm suspicious of lightning or something like that, since we've had some other events in the last few weeks.

 

But I don't see anything in post like the errors you'd  you'd normally see in a Catalyst switch with a blown ASIC 

(the sort of thing that takes down four ports all at one time)

 

Externally, this VG is acting like four ports are blown, but not showing any errors?

 

Anyone? Got some hardware troubleshooting methods and processes for the VG 224 series of gateways?

 

I'd like to have some sort of cut-&-paste info to put into a TAC case beyond the serial number of the unit.

 

 

 

 

Tim Reimers

Systems Analyst II

Information Technology Services

City of Asheville

70 Court Plaza

Asheville, NC 28801

phone - 828-259-5512

treimers at ashevillenc.gov <mailto:timreimers at ashevillenc.gov> 

 


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