[cisco-voip] Call routing In CCM

[Tanner Ezell]

You want time of day routing, or use a call handler.
On Tue, May 19, 2009 at 12:40 PM, Gin Murray <kinusca at gmail.com> wrote:

> Hi,
>
> I am using CCM and CU with MGCP Gateways with PRI.
>
> The Customer wants that :
>
> 1. For a specific set of numbers say Line 1, line2, line3 during the
> Daytime the call should directly land on the Operator console and in the
> off-business hours it should go to the Autoattendant.
>
> 2. However during off-business hours if someone dials "0" to reach the
> operator it should go to a different extension say XYZ
>
> I can acheived No 2 by asking the Operator to do a CFwdall to the extension
> XYZ ...or is there a better way of doing it.
>
> However how do I acheive Requirement 1.
>
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