[cisco-voip] Cisco Attendant console and CCM version 7

[Lelio Fulgenzi]

Thanks for this excellent explanation Bennie. A great example of vendor support I think. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Bennie Grant" <Bennie.Grant at mettoni.com> 
To: "tanner ezell" <tanner.ezell at gmail.com>, "Michael Back" <Michael.Back at nisd.net>, cisco-voip-bounces at puck.nether.net, "Syed Khalid Ali" <syed.khalid.khursheed at gmail.com>, cisco-voip at puck.nether.net 
Sent: Wednesday, May 27, 2009 9:44:28 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7 




All 



I thought I'd jump in and clarify this for all of you: 



1) The “bundled” CUAC was END OF LIFE’d by Cisco in October 2008 (see this link http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/end_of_life_notice_c51-499091.html ) 

2) When CUCM v7.0 was launched the CUAC was unbundled – as it is now end of life 

3) However, for a short period of time, the CUAC was available for download from CCO. This has now been removed from CCO – and can no longer be downloaded 

4) The replacements are the Cisco Unified Department, Business or Enterprise Attendant Consoles – or Arc Enterprise for more complex requirements 

5) For customers UPGRADING to CUCM v7 from previous versions, the CUAC will still work. However, for new installations of CUCM v7 it is not supported 

6) Then, with CUCM v8, the CUAC will not function at all – at the time of moving to this CUCM version, you need to have your Attendant Console strategy ironed out 



So it will never be bundled with CUCM v7, and it has now been removed from CCO for downloading 



Let me know if anyone wants more clarification 



Cheers 



Bennie 



Bennie Grant 
VP - Operations 
Arc Solutions (International) Inc 
Part of the Mettoni group | www.mettoni.com 



-----Original Message----- 
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tanner Ezell 
Sent: Wednesday, May 27, 2009 9:20 AM 
To: Michael Back; cisco-voip-bounces at puck.nether.net; Syed Khalid Ali; cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7 



I don't recall the plugin being available in version 7 

Sent via BlackBerry from T-Mobile 



-----Original Message----- 

From: "Michael Back" <Michael.Back at nisd.net> 



Date: Wed, 27 May 2009 07:07:56 

To: Syed Khalid Ali<syed.khalid.khursheed at gmail.com>; cisco-voip at puck.nether.net<cisco-voip at puck.nether.net> 

Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7 





Attendant console is still available under UCM 7. It can be downloaded 

as a plugin from the CUCM Admin Console. It can also be downloaded from 

Cisco's website. 



MB 



>>> Syed Khalid Ali <syed.khalid.khursheed at gmail.com> 5/27/2009 6:18 AM 

>>> 

Dear all, 



I was checking the data sheet form CCM 7 and they are not bundled any 

more. so what is the alternative. 

I heard they have Enterprise Attendant Console and ARC Console. 



If we order version 6.1, do we still need to order the console 

separately? 



-- 

Thanks, 

Syed Khalid Ali 

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