[cisco-voip] Cisco Attendant console and CCM version 7

Wed May 27 11:42:01 EDT 2009

That will definitely be the case – AS MUCH AS POSSIBLE!!!

For example, with CUCM v7.1, the AXL interface has been changed, and as such it has broken the way we do some of the backend device creation (for example, creating CTI Ports etc) – so there will be an updated version to support this. With some pretty major CTI changes “planned” in v8.0 (not confirmed yet) – there may also have to be changes to support that version…

All that being said though – it is all of our “wish” to have the supportability as easy as possible. I would say though that any upgrades to these products is a lot less painful than IPCC etc! (although I agree, the minimal upgrading the better)

Bennie Grant
VP - Operations
Arc Solutions (International) Inc
Part of the Mettoni group | www.mettoni.com <http://www.mettoni.com/>  

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Wednesday, May 27, 2009 11:36 AM
To: Bennie Grant
Cc: cisco-voip at puck.nether.net; Voice Noob; Tanner Ezell; Matthew Loraditch
Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7

Let's just hope there will be N-1 compatibility with these products, so when we upgrade from vX to vY I don't have to do everything at once (like with IPCCx) ;)

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "Bennie Grant" <Bennie.Grant at mettoni.com>
To: "Voice Noob" <voicenoob at gmail.com>, "Tanner Ezell" <tanner.ezell at gmail.com>, "Matthew Loraditch" <MLoraditch at heliontechnologies.com>
Cc: cisco-voip at puck.nether.net
Sent: Wednesday, May 27, 2009 11:28:33 AM GMT -05:00 US/Canada Eastern
Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7

There were many reasons – the main ones were as follows:

1)      Cisco had VERY limited development personnel on the product – it was purely being maintained (i.e. no new features)

2)      Did not have the architecture to support new applications that Cisco NEED it to in their System Releases (i.e. CUPS)

3)      Could not support “right to left” languages

4)      Did not support JAWS – for the Disabilities Act (as Voice Noob says)

5)      Has been the cause of a great many CAP cases worldwide

6)      Simply does not offer the functionality that customers require – was a major competitive advantage to other PBX vendors and their Attendant Consoles

Of course, one of Cisco’s considerations is to ensure that it is future proof, and also supportable worldwide (languages etc) – all of which the CUAC struggled to do

The bottom line is that the CUAC product could not meet customer requirements, was problematic and was not going to be able to improve over time as the rest of the Cisco UC suite moves on

Thanks

Bennie Grant
VP - Operations
Arc Solutions (International) Inc
Part of the Mettoni group | www.mettoni.com <http://www.mettoni.com/>  

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
Sent: Wednesday, May 27, 2009 11:17 AM
To: 'Tanner Ezell'; 'Matthew Loraditch'
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7

Junk!

I also heard it was due to not meeting the Americans With Disabilities Act. 

From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
Sent: Wednesday, May 27, 2009 10:10 AM
To: Matthew Loraditch
Cc: Voice Noob; Bill Talley; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7

I don't recall seeing it above, but what was the rational of removing AC?

On Wed, May 27, 2009 at 8:07 AM, Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:

Not necessarily,  I have a customer with 6 operators/receptionists but that’s because there are 6 different sites and there is an operator at each site.  I’d imagine there are many others with this type of setup.

I have no idea what I’m going to do when it’s time for 8.0, ARC is ridiculously expensive for functionality these people have had for free for years.

Matthew Loraditch
1965 Greenspring Drive

Timonium, MD 21093 
support at heliontechnologies.com <mailto:support at heliontechnologies.com> 
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com <http://www.heliontechnologies.com>  
Support Issue? Email support at heliontechnologies.com <mailto:support at heliontechnologies.com>  for fast assistance!

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
Sent: Wednesday, May 27, 2009 10:55 AM
To: 'Bill Talley'
Cc: cisco-voip at puck.nether.net

Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7

Notice the B instead of D. I usually lead in with the CUBAC software. Also if you have more than two or three “operators” you probably have a call center and are putting the wrong product in for the customer. 

From: Bill Talley [mailto:btalley at gmail.com] 
Sent: Wednesday, May 27, 2009 9:53 AM
To: Voice Noob
Cc: Syed Khalid Ali; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7

I thought CUDAC listed at $1395/seat.  I could be wrong, but is that not per seat?  There's also added costs for software maintence, the server to run it on, hardware maintence for the server, and labor to install it.

On Wed, May 27, 2009 at 9:49 AM, Voice Noob <voicenoob at gmail.com> wrote:

What are you paying $5,000 for? CUBAC is list $1,800 which can scale to monitor 500 phones. 

From: Bill Talley [mailto:btalley at gmail.com] 
Sent: Wednesday, May 27, 2009 9:45 AM 

To: Voice Noob
Cc: Syed Khalid Ali; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7

Yes, thanks for the clarification Noob.  I was referencing sales that occured prior to April 19 and those scenarios would no longer apply.

Free goes along when you just need basic functionality of line status, park monitor, basic queuing and routing based on attendant availability for only or two people and no more than that.   Note the operative term in that statement is NOT 'free', it's 'basic'.  In my opinion, the ARC solutions don't provide the same basic functionality as attendant console in as simple of a way.    I'm not trying to debate which is better, as ARC is a more scalable, more capable and probably more stable application.  By saying 'basic' I'm including hardware requirements, admin procedures, costs, etc.  In the scenarios where we've installed the free Cisco Attendant Console, ARC is way overkill.  That's due to either resistence to cost, IT staffing levels/skill sets, budgets, hardware availability, etc.

That being said, as Ryan mentioned, 'the writing's on the wall', and those scenarios will have to be dealt with.  However, there should be a better alternative for small to medium business with only one or two attendants than CUDAC.  Going from free to $5k for basic functionality is a big deal in some cases. 

On Wed, May 27, 2009 at 9:02 AM, Voice Noob <voicenoob at gmail.com> wrote:

It may be “free” but the functionality is very poor compared to the other products. Also if you read the fine print it is only supported if you purchased and installed before the EOL date. Not if you purchase 6.1.

From: Bill Talley [mailto:btalley at gmail.com] 
Sent: Wednesday, May 27, 2009 8:47 AM
To: Voice Noob
Cc: Syed Khalid Ali; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7

Not speaking for Syed, but we've had clients request UCM 6.1 because Cisco Attendant Console is 'free' and supported for a longer period.  With UCM 7, at one time anyway, Attendant Console was only supported if the system was upgraded from a previous version to UCM 7.x.  Perhaps that's changed?

AFAIK, CUBAC, CUDAC and CUEAC are a significantly priced add-on, too significant for many organizations in our case.

On Wed, May 27, 2009 at 8:16 AM, Voice Noob <voicenoob at gmail.com> wrote:

Why would you order 6.1? You can use CUBAC, CUDAC, or CUEAC product
depending on your needs. They are all from ARC but are sold OEM by Cisco.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Syed Khalid Ali
Sent: Wednesday, May 27, 2009 6:18 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Cisco Attendant console and CCM version 7

Dear all,

I was checking the data sheet form CCM 7 and they are not bundled any
more. so what is the alternative.
I heard they have Enterprise Attendant Console and ARC Console.

If we order version 6.1, do we still need to order the console separately?

--
Thanks,
Syed Khalid Ali
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