[cisco-voip] Cisco Attendant console and CCM version 7

[Wes Sisk]

It will be there but support will be increasingly marginal.  As Ryan 
stated - the writing on the wall is very clear. There will be little or 
no development sustaining.  Increasingly the answer to any issue will 
only be "restart the service".

/Wes

On Wednesday, May 27, 2009 11:40:26 AM, Syed Khalid Ali 
<syed.khalid.khursheed at gmail.com> wrote:
> As said earlier, BAC, DAC and EAC will only cost more. Although the
> Attendant Console bundled with CCM is not Free but it is really good
> for basic usage. But even if Cisco sells the DAC at 1000$/seat it is
> still an overkill.
>
> If I order 6.1 the attendant console will be there. Please point me if
> I am wrong.
>
>
> On Wed, May 27, 2009 at 8:28 PM, Bennie Grant <Bennie.Grant at mettoni.com> wrote:
>   
>> There were many reasons – the main ones were as follows:
>>
>>
>>
>> 1)      Cisco had VERY limited development personnel on the product – it was
>> purely being maintained (i.e. no new features)
>>
>> 2)      Did not have the architecture to support new applications that Cisco
>> NEED it to in their System Releases (i.e. CUPS)
>>
>> 3)      Could not support “right to left” languages
>>
>> 4)      Did not support JAWS – for the Disabilities Act (as Voice Noob says)
>>
>> 5)      Has been the cause of a great many CAP cases worldwide
>>
>> 6)      Simply does not offer the functionality that customers require – was
>> a major competitive advantage to other PBX vendors and their Attendant
>> Consoles
>>
>>
>>
>> Of course, one of Cisco’s considerations is to ensure that it is future
>> proof, and also supportable worldwide (languages etc) – all of which the
>> CUAC struggled to do
>>
>>
>>
>> The bottom line is that the CUAC product could not meet customer
>> requirements, was problematic and was not going to be able to improve over
>> time as the rest of the Cisco UC suite moves on
>>
>>
>>
>> Thanks
>>
>>
>>
>> Bennie Grant
>> VP - Operations
>> Arc Solutions (International) Inc
>> Part of the Mettoni group | www.mettoni.com
>>
>>
>>
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
>> Sent: Wednesday, May 27, 2009 11:17 AM
>> To: 'Tanner Ezell'; 'Matthew Loraditch'
>> Cc: cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7
>>
>>
>>
>> Junk!
>>
>>
>>
>> I also heard it was due to not meeting the Americans With Disabilities Act.
>>
>>
>>
>> From: Tanner Ezell [mailto:tanner.ezell at gmail.com]
>> Sent: Wednesday, May 27, 2009 10:10 AM
>> To: Matthew Loraditch
>> Cc: Voice Noob; Bill Talley; cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7
>>
>>
>>
>> I don't recall seeing it above, but what was the rational of removing AC?
>>
>> On Wed, May 27, 2009 at 8:07 AM, Matthew Loraditch
>> <MLoraditch at heliontechnologies.com> wrote:
>>
>> Not necessarily,  I have a customer with 6 operators/receptionists but
>> that’s because there are 6 different sites and there is an operator at each
>> site.  I’d imagine there are many others with this type of setup.
>>
>> I have no idea what I’m going to do when it’s time for 8.0, ARC is
>> ridiculously expensive for functionality these people have had for free for
>> years.
>>
>>
>>
>>
>>
>> Matthew Loraditch
>> 1965 Greenspring Drive
>>
>> Timonium, MD 21093
>> support at heliontechnologies.com
>> (p) (410) 252-8830
>> (F) (443) 541-1593
>>
>> Visit us at www.heliontechnologies.com
>> Support Issue? Email support at heliontechnologies.com for fast assistance!
>>
>>
>>
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
>> Sent: Wednesday, May 27, 2009 10:55 AM
>> To: 'Bill Talley'
>> Cc: cisco-voip at puck.nether.net
>>
>> Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7
>>
>>
>>
>> Notice the B instead of D. I usually lead in with the CUBAC software. Also
>> if you have more than two or three “operators” you probably have a call
>> center and are putting the wrong product in for the customer.
>>
>>
>>
>> From: Bill Talley [mailto:btalley at gmail.com]
>> Sent: Wednesday, May 27, 2009 9:53 AM
>> To: Voice Noob
>> Cc: Syed Khalid Ali; cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7
>>
>>
>>
>> I thought CUDAC listed at $1395/seat.  I could be wrong, but is that not per
>> seat?  There's also added costs for software maintence, the server to run it
>> on, hardware maintence for the server, and labor to install it.
>>
>> On Wed, May 27, 2009 at 9:49 AM, Voice Noob <voicenoob at gmail.com> wrote:
>>
>> What are you paying $5,000 for? CUBAC is list $1,800 which can scale to
>> monitor 500 phones.
>>
>>
>>
>> From: Bill Talley [mailto:btalley at gmail.com]
>> Sent: Wednesday, May 27, 2009 9:45 AM
>>
>> To: Voice Noob
>> Cc: Syed Khalid Ali; cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7
>>
>>
>>
>> Yes, thanks for the clarification Noob.  I was referencing sales that
>> occured prior to April 19 and those scenarios would no longer apply.
>>
>>
>>
>> Free goes along when you just need basic functionality of line status, park
>> monitor, basic queuing and routing based on attendant availability for only
>> or two people and no more than that.   Note the operative term in that
>> statement is NOT 'free', it's 'basic'.  In my opinion, the ARC solutions
>> don't provide the same basic functionality as attendant console in as simple
>> of a way.    I'm not trying to debate which is better, as ARC is a more
>> scalable, more capable and probably more stable application.  By saying
>> 'basic' I'm including hardware requirements, admin procedures, costs,
>> etc.  In the scenarios where we've installed the free Cisco Attendant
>> Console, ARC is way overkill.  That's due to either resistence to cost, IT
>> staffing levels/skill sets, budgets, hardware availability, etc.
>>
>>
>>
>> That being said, as Ryan mentioned, 'the writing's on the wall', and those
>> scenarios will have to be dealt with.  However, there should be a better
>> alternative for small to medium business with only one or two attendants
>> than CUDAC.  Going from free to $5k for basic functionality is a big deal in
>> some cases.
>>
>>
>>
>> On Wed, May 27, 2009 at 9:02 AM, Voice Noob <voicenoob at gmail.com> wrote:
>>
>> It may be “free” but the functionality is very poor compared to the other
>> products. Also if you read the fine print it is only supported if you
>> purchased and installed before the EOL date. Not if you purchase 6.1.
>>
>>
>>
>> From: Bill Talley [mailto:btalley at gmail.com]
>> Sent: Wednesday, May 27, 2009 8:47 AM
>> To: Voice Noob
>> Cc: Syed Khalid Ali; cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7
>>
>>
>>
>> Not speaking for Syed, but we've had clients request UCM 6.1 because Cisco
>> Attendant Console is 'free' and supported for a longer period.  With UCM 7,
>> at one time anyway, Attendant Console was only supported if the system was
>> upgraded from a previous version to UCM 7.x.  Perhaps that's changed?
>>
>>
>>
>> AFAIK, CUBAC, CUDAC and CUEAC are a significantly priced add-on, too
>> significant for many organizations in our case.
>>
>> On Wed, May 27, 2009 at 8:16 AM, Voice Noob <voicenoob at gmail.com> wrote:
>>
>> Why would you order 6.1? You can use CUBAC, CUDAC, or CUEAC product
>> depending on your needs. They are all from ARC but are sold OEM by Cisco.
>>
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Syed Khalid Ali
>> Sent: Wednesday, May 27, 2009 6:18 AM
>> To: cisco-voip at puck.nether.net
>> Subject: [cisco-voip] Cisco Attendant console and CCM version 7
>>
>> Dear all,
>>
>> I was checking the data sheet form CCM 7 and they are not bundled any
>> more. so what is the alternative.
>> I heard they have Enterprise Attendant Console and ARC Console.
>>
>> If we order version 6.1, do we still need to order the console separately?
>>
>> --
>> Thanks,
>> Syed Khalid Ali
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>>
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>
>
>
>   

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