[cisco-voip] Users not listed in Unity Directory

[Craig Staffin]

In order for them to show up in the directory they need to have allowed it
(or the admin)

AND they must have a recorded name

Craig


On Thu, May 28, 2009 at 7:19 AM, Bob Fronk <bob at btrfronk.com> wrote:

>  CCM: 6.1.2.1000-13
>
>
>
> When using the “dial by name directory”, some users with common last names
> are not found.  Example:  A caller dials “76484” for “Smith”.  We have
> several employees with last name “Smith”.  However, only two of them are
> found when a caller uses the dial by name directory.
>
>
>
> I have confirmed that “list in directory” is checked, and the user has
> established a voice mail box and recorded a greeting.
>
>
>
> This is also happening with a couple other users that have same last names,
> but different first names.
>
>
>
> Any ideas how to get these users to show up in dial by name directory?
>
>
>
> Bob
>
>
>
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>
>
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