[cisco-voip] Users not listed in Unity Directory

[Bob Fronk]

They are allowed by default and in order to setup the VM box, they had to record a name.

However, I will re-confirm the recorded name.

-
Bob Fronk
P Please print only as needed.





From: cmstaffin at gmail.com [mailto:cmstaffin at gmail.com] On Behalf Of Craig Staffin
Sent: Thursday, May 28, 2009 9:40 AM
To: Bob Fronk
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Users not listed in Unity Directory

In order for them to show up in the directory they need to have allowed it (or the admin)

AND they must have a recorded name

Craig

On Thu, May 28, 2009 at 7:19 AM, Bob Fronk <bob at btrfronk.com<mailto:bob at btrfronk.com>> wrote:

CCM: 6.1.2.1000-13



When using the "dial by name directory", some users with common last names are not found.  Example:  A caller dials "76484" for "Smith".  We have several employees with last name "Smith".  However, only two of them are found when a caller uses the dial by name directory.



I have confirmed that "list in directory" is checked, and the user has established a voice mail box and recorded a greeting.



This is also happening with a couple other users that have same last names, but different first names.



Any ideas how to get these users to show up in dial by name directory?



Bob



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