[cisco-voip] IPCC Slow Audio on Silent Monitoring

[Scott Voll]

Why are you using RSPAN?

maybe your running into problems with this setup.

you can setup the same thing with the Agents PC directly plugged into the
phones with a little configuration.

Scott

On Mon, Nov 2, 2009 at 12:03 PM, Jorge L. Rodriguez Aguila <
jorge.rodriguez at netxar.com> wrote:

>  I have an IPCC cluster that is running IPCC 7.0.1 Sr1 and when the
> Supervisors press the Silent monitoring/or live record, the audio hear on
> the monitor comes out slow, as if the people on the call where drugged and
> slightly robotic. I have tried both via the RSPAN and putting the Cluster on
> the local switch where the agents are. Does anyone know if there is a know
> bug about this or have seen this behavior?
>
>
>
> *Jorge Rodriguez, CCVP, CRMCS*
>
> Senior Voice/Data Consultant
>
> Netxar Technologies
>
> PCS 7876888530
>
> jorge.rodriguez at netxar.com
>
> [image: logo]
>
>
>
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