[cisco-voip] UCCX - CAD Agent Login Timeout

[António M. Soares]

Hello group,

I'm facing a problem with CAD agents login timeout. This is a new problem and the workaround is to disable the LDAP Authentication.
I see this timeout in the MIVR logs:

++++++++++++++++++++++++
3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate agent XXXXX
3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL Timeout Detected:
Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:
3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate user: XXXXX Exception: com.cisco.user.TimeoutException:
AXL operation timed out: ; nested exception is: 
	com.cisco.config.axl.TimeoutAXLException: Timeout expired
++++++++++++++++++++++++

The login fails after exactly 10 seconds so i wonder where can i increase this timeout. This would be a better workaround while we
troubleshoot the root cause.


Thanks.

Regards,

Antonio Soares, CCIE #18473 (R&S)
amsoares at netcabo.pt